PNC recognizes that some customers may be negatively affected by the partial shutdown of certain Federal departments and agencies, and we are working with our customers who are experiencing difficult or unexpected issues as a result. PNC is prepared to waive certain fees and take other appropriate actions for government employees who are experiencing financial difficulty due to the shutdown. To help customers meet their needs, PNC has financial solutions available, including short-term loans and assistance programs.
We continue to encourage impacted customers to contact us so that we can work with them based on their unique situation and needs. We are here to answer questions, including those regarding credit reporting.
PNC customer service representatives are available at 1-888-762-2265 (7 a.m. – 10 p.m. ET Monday – Friday; 8 a.m. – 5 p.m. ET Saturday & Sunday).